Privacy policy

FanMerch Privacy Policy

Last updated: November 2025

Owner / Data Controller: Zestful Retail (Brand: FanMerch)
Address: 35, Ground Floor, Millennium Textile Market - 4, Near Siddhivinayak Mandir, Udhna, Surat, Gujarat, India – 394210
GSTIN: 24BOBPA2405P1ZA
Contact Email: spfanmerch@gmail.com

1. Introduction

FanMerch (operated by Zestful Retail) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.

By using our website or submitting any designs for printing, you agree to this Privacy Policy.

2. What Information We Collect

We collect two main types of information:

A. Personal Information You Provide

  • Name, email address, phone number, billing/shipping address

  • Account details and login credentials (if you create an account)

  • Order details: items ordered, size, color, and any customization instructions

  • Uploaded designs, artwork, or files for custom printing

  • Customer support communications via email or chat

B. Automatically Collected Information

  • IP address, browser type, device info, pages visited, and cookies for analytics

  • Payment and shipping information required to complete your order

3. How We Use Your Information

We use your data for the following purposes:

  • To process, produce, and deliver your orders

  • To handle payments, refunds, and shipping

  • To respond to support or query requests

  • For marketing and promotional communication

  • To analyze and improve our services and website experience

  • To comply with legal and accounting obligations

Important about design uploads:
When you upload a design for printing, you authorize FanMerch to use that design to produce and fulfill your order.

4. Legal Basis for Processing

We process personal data based on:

  • Contract necessity (order fulfilment)

  • Legal compliance (tax, accounting, records)

  • Legitimate business interests (fraud prevention, analytics, service improvement)

  • Consent (marketing communication)

5. Sharing of Information

We may share limited personal data only with:

  • Payment processors

  • Courier and logistics partners

  • Technology providers (for hosting, analytics, and support)

  • Government authorities where required by law

We do not sell or rent your personal data to any third party.

6. Design Rights & Anti-Copying Notice

FanMerch owns a growing library of over 200+ original designs, with continuous new additions.
All designs, artwork, images, and graphics created by or for FanMerch are intellectual property of Zestful Retail.

Strictly prohibited actions include:

  • Copying, downloading, reproducing, or redistributing FanMerch designs in any manner

  • Using FanMerch designs for resale, commercial use, or printing elsewhere

  • Tracing, redrawing, or reusing FanMerch product visuals for any purpose

Any unauthorized use or reproduction of FanMerch’s designs will result in immediate legal action under Indian Copyright and Trademark Law.

We take intellectual property violations seriously and actively monitor online and offline platforms for infringement.

7. Data Retention

We retain personal and design data as long as needed for order completion, legal compliance, or customer service.
Designs uploaded for custom printing may be retained temporarily for reprints or support requests. You may request deletion of your design file after order completion by emailing spfanmerch@gmail.com.

8. Data Security

We use secure hosting, encrypted payment gateways, and restricted access systems to safeguard your data. While we maintain strong security practices, no online platform can guarantee 100% protection from cyber risks.

9. Cookies

We use cookies and tracking tools to improve site performance, personalize user experience, and collect analytics. You can disable cookies in your browser settings, but some features may not work properly.

10. Your Rights

Depending on local laws, you may request:

  • Access to your data

  • Correction or deletion of your data

  • Restriction or objection to processing

  • A copy of your data in a portable format

Send all requests to spfanmerch@gmail.com, and we’ll respond within a reasonable time.

11. Third-Party Links

Our site may include links to third-party websites. FanMerch is not responsible for their content or privacy practices. We recommend reviewing those sites’ privacy policies before interacting with them.

12. Children’s Privacy

FanMerch does not knowingly collect personal data from children under 13 years old.

13. Legal Jurisdiction

This Privacy Policy is governed by Indian law.
All legal disputes relating to privacy, intellectual property, or website usage shall fall under the exclusive jurisdiction of the courts in Surat, Gujarat, India.

14. Contact & Grievance Officer

For questions, complaints, or requests related to your privacy, please contact:

Privacy & Grievance Officer
FanMerch / Zestful Retail
📧 spfanmerch@gmail.com
🏢 35, Ground Floor, Millennium Textile Market - 4, Near Siddhivinayak Mandir, Udhna, Surat, Gujarat, India – 394210

We aim to respond to privacy inquiries within 7 business days.

© 2025 Zestful Retail (FanMerch.co.in). All rights reserved.
Unauthorized use or copying of FanMerch’s original designs, graphics, or content is strictly prohibited.